According to Citizens Advice, more than 2 million people using prepayment meters will be disconnected from their energy supply this winter due to not being able to top up. Last year the charity said 1.7 million were cut off from their gas and electricity at least once a month.
We want to hear from people who have prepay meters and how the cost of living crisis has affected them. Have you struggled to top up this winter? Have you been cut off from your gas or electricity? We’re also interested in hearing from anyone who has had a prepay meter fitted recently.
Share your experience
You can tell us how the cost of living crisis has affected your prepayment meter use by filling in the form below or messaging us on WhatsApp on +447766780300.
Please share your story if you are 18 or over, anonymously if you wish. For more information please see our terms of service and privacy policy.Tell us hereMessage usYour responses, which can be anonymous, are secure as the form is encrypted and only the Guardian has access to your contributions. We will only use the data you provide us for the purpose of the feature and we will delete any personal data when we no longer require it for this purpose. For true anonymity please use our SecureDrop service instead.Name Where do you live? Tell us a bit about yourself (e.g. age and what you do for a living) OptionalIf you have been unable to top up your prepayment meter, or have been cut off from your gas or electricity this winter, please tell us about it here
Include as much detail as possible
If you think it will add to your story, you can add a photo here OptionalChoose fileCan we publish your response? Yes, entirelyYes, but contact me firstYes, but please keep me anonymousNo, this is information onlyPhone number Optional
Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian.
Email address
Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian.
You can add more information here Optional
If you include other people’s names please ask them first.
Would you be interested in speaking to our audio and/or video teams? (Optional) Audio onlyVideo onlyAudio and videoNo, I’m not interestedBy submitting your response, you are agreeing to share your details with us for this feature.Submit
Contact us on WhatsApp at +447766780300.
For more information, please see our guidance on contacting us via WhatsApp. For true anonymity please use our SecureDrop service instead.
Message us on WhatsApp
